Careers
 
Come work and ride with us.
When you work at CFMOTO USA, you will have a role in crafting a legacy of excellence, driven by the relentless pursuit of adventure. To work here is to be a part of a Midwestern family committed to fostering an inclusive and supportive environment where your unique strengths are respected, depended upon, and celebrated every day.
Beyond the workplace, our shared passion for powersports extends to create lasting bonds. From spirited conversation to unforgettable adventures, we're more than just colleagues; we're a tight-knit crew, supporting one another on extraordinary journeys.
Whether you're a seasoned expert or a fresh talent, we welcome individuals who are passionate about powersports and determined to make a difference. Joining our team means embracing the spirit of adventure, the thrill of innovation, and the joy of witnessing your efforts and creations making an impact on the lives of riders everywhere.
If you seek a career that ignites your soul, challenges your skills, and blurs the line between work and play, then CFMOTO USA is the place for you.
 
Ready to embrace a career that feels more like an adventure?
Please send your resume and cover letter to HR@cfmotousa.com. In the subject line, be sure to indicate the title of the position you are applying for.
Test Technician

The Test Technician will be responsible to qualify each model is ready for production. This will include assisting in the driving, development, communication of issues, and maintenance of vehicles. Flawless execution of rigorous testing will be instrumental in assuring CFMOTO’s quest for industry leading performance, durability, and quality. Ultimate goal is to exceed our customer expectations.

Essential Duties & Responsibilities

  • Field test pre-production & production vehicles for durability & performance goals, based on engineering requirements
  • Performs various field and lab testing duties as directed by supervisor relating to the production intent validation, performance, durability, and overall soundness of new and existing vehicle platform
  • Fully understand and conduct test procedures, based on protocol established by R&D, with clear metrics for pass/fail & quantifiable measurements that are repeatable for every new model to be tested
  • Replacement of chassis or engine/drivetrain components as needed in the testing process, and performing pre-ride safety inspections of all vehicles
  • Assist engineers with prototype fitting & testing of components, and data acquisition equipment as require
  • Document endurance test results, including daily logs and final reporting of testing results. Guide endurance riders field work loads, to assure expected results
  • Responsible for equipping & maintaining a clean and organized shop space, including corporate, off-site locations, and work vehicle/trailers
  • Driving of company truck & trailer to various test locations. Maintain a valid drivers’ license & DOT physical card for operating vehicles over 10k GVWR (CDL not required) A good driving record is required
  • Responsible for operating within standard operating procedures and following all company health & safety guidelines
  • Other duties as required

Qualifications

Education & Experience Required
  • High School Diploma or GED required
  • Technical training in mechanical chassis systems, small engines & power development & transmission systems of motorcycles & recreational vehicles
  • Experience in developing, troubleshooting, and improving key systems on the vehicle such as suspension, calibration, braking and clutching.
  • Expert driver in on/off road motorcycle & off-road ATV & UTV vehicles
  • Professional level motorcycle/OHV mechanic, with racing experience preferred
  • Must own and maintain tools and equipment required for most on & off-road vehicle work. Specialty tools are supplied by the company
  • Basic repair and fabrication skills by machine tools, and welding equipment
  • 1-2 years’ previous experience in a similar role within the powersports, automotive or similar industry preferred
  • Detailed organizational skills in field/lab testing of vehicle performance & reliability. Strong ability to report findings in a clear & concise manner
  • Computer literacy for report writing, spreadsheets, email, etc...
  • Extensive in-field testing will be required at times, including multiple overnight travel periods, up to 25% off-site travel yearly
  • Occasional lifting of up to 50lbs of weight
Director – Dealer Strategy & Sales Intelligence

The Director, Dealer Strategy & Sales Intelligence is accountable for the research, design and development of CFMOTO USA’s Dealer Strategy and Sales Intelligence to ensure market competitiveness.

Essential Duties & Responsibilities

  • Leads and oversees daily operations of the Dealer Team
  • Develops and leads CFMOTO USA’s Dealer Strategy in partnership with the Vice President of Sales including dealer onboarding and off-boarding
  • Uses data to come up with strategies to drive sales and optimize dealers
  • Analyzes and leverages consumer and dealership data into sales program planning and provides impact analysis and recommendations
  • Establishes strategic plans to achieve corporate objectives for sales performance and dealer optimization
  • Supports the CRM implementation and data acquisition
  • Participates in market segments studies, and statistical analysis, to understand dealer network and makes recommendations for program updates & improvements
  • Leads department team members (hiring, talent development, performance management)
  • Manages the team’s budget and monitors expenses
  • Responsible for operating within standard operating procedures and following all company health & safety guidelines
  • Other duties as required

Qualifications

Education & Experience Required
  • BS/BA, from a four-year college, with a product focused outlook
  • 10+ years’ previous experience in similar role, preferably within the Powersports, Automotive or similar industry
  • Work experience as a department director or similar position
  • Outstanding problem solving and analytical skills
  • Strong management and leadership skills
  • Excellent oral & written communication skills
  • Ability to work independently with strong teamwork & collaboration skills
  • Expert knowledge of Microsoft Excel, PowerPoint, Project
  • Experienced in MS office 365, in using its tools to facilitate group collaboration
  • Strong customer focus and service orientation with the ability to interact effectively with colleagues, and vendors at all levels in a cross-cultural setting
  • Domestic travel can be expected up to 20%, with occasional international trips to China, Europe or other locations as needed
Technical Service Representative

The Technical Support Representative is accountable for providing value added service support to CFMOTO dealers and customers through technical problem resolution, product training.

Essential Duties & Responsibilities

  • Participates in technical service team initiatives, problem solving and continuous improvement efforts
  • Provides telephone and electronic case support for technical product support, warranty claim authorizations
  • Assists dealers with vehicle troubleshooting, diagnostic and repair assistance
  • Conducts in-person dealer visits as needed to resolve technical vehicle concerns
  • Assists in the development, review and feedback for technical service manuals, articles and repair procedures
  • Responsible for supporting dealer technical training with preparation of training materials and instruction of classes as necessary
  • Ensures a clean and safe work environment

Qualifications

Education & Experience Required
  • High School diploma or equivalent
  • Strong mechanical aptitude in Powersports and/or automotive
  • 3-5 years’ customer service experience in related industry
  • Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
  • Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
  • Previous Powersports industry experience desired
Education & Experience Preferred
  • Bachelor’s degree in Business Administration, Industrial Science or related field
  • 1-2 years previous Powersports Industry experience
Customer Service Representative

The Customer Service Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business.

Essential Duties & Responsibilities

  • Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
  • Acts as a liaison between the customer and CFMOTO Operations
  • Identifies process improvements that facilitate a high level of customer satisfaction internally and externally.
  • Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues.
  • Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
  • Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training.
  • Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving.
  • Regularly participates in cross-functional teams to solve recurring customer issues.
  • Responsible for answering Company’s main phone line and directing calls to appropriate person and / or department.
  • Special projects as assigned

Qualifications

Education & Experience Required
  • High School diploma or equivalent
  • 2 – 4 years previous experience in similar role
  • Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
  • High level negotiation and dispute resolution skills
  • Ability to work in a fast paced and changing environment
Education & Experience Preferred
  • Bachelor’s degree
  • Powersports industry knowledge/experience strongly preferred

Additional information

  • All applicants must be eligible to work in the US
  • Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours
  • Working conditions are normal for an office environment
Market Research Analyst, Motorcycles

The Market Research Analyst will support the Product Team by conducting powersports industry research and analysis in its current state and for predicted future trends. This role will be focused on the motorcycle product segment.

Essential Duties & Responsibilities

  • Work with the product team to discover problems that are urgent, pervasive, and can be monetized
  • Analyze powersports / motorcycle industry movements using consumer insights, and understanding the current customer needs, as well as potential future customers
  • Assist the Product & Marketing team with research to understand consumer behaviour & product usage better by way of focus groups, observational research Win/Loss analysis, Interviews, opinion polls, secondary literature reviews, and questionnaires
  • Gather & organize data on consumers, competitor products, and market conditions, keeping a detailed database for efficient communication between various departments
  • Conduct further Positioning Analysis such as: SWOT, PEST, Investment-Impact scoring, Competitive landscape, Pricing, etc.
  • Maintain detailed databases of the current product portfolio, and competitive analysis comparisons
  • Gather data on consumer demographics, preferences, needs, and buying habits
  • Daily/Weekly communications as needed with R&D and product team members in China regarding ongoing research projects and findings.
  • Analyze data using statistical software
  • Convert complex data and findings into understandable tables, graphs, and written reports using PowerPoint & BI software
  • Responsible for operating within standard operating procedures and following all company health & safety guidelines
  • Ensures a clean and safe work environment
  • Other duties as required

Qualifications

Education & Experience Required
  • Bachelor’s degree in Marketing Research or Communications, BI, BA, or a related field
  • 2-4 years previous experience in similar role within the Powersports, Automotive or similar industry preferred
  • Versed in BI software such as Tableau or MS Power BI
  • Strong Analytical problem-solving skills, with ability to interpret current market conditions and possible future trends, providing key insights, recommendations and conclusions
  • Strong statistical data analysis skills, and ability to communicate findings in professional visual presentations to management by PowerPoint & other related software
  • Strong in organizational skills, database management, and meaningful reporting to help facilitate management strategy & planning functions
  • Expert knowledge of Microsoft Excel and PowerPoint and proficient with Word and Outlook
  • Strong verbal communication skills
  • PRC certification a plus